Is the plumber still ignoring your calls? Are you still taking the staircase because the lift is out-of-service since the past week, or is your annoying neighbour still parking his bike in your spot despite repeated requests? If you stay in a gated community and face or notice any such society issue that needs immediate attention, you are at the right place!
While residents can take the help of the NoBrokerHood app to register their complaints, raise community and individual issues and get real-time notifications on their phone, for a management committee member, supervising resident complaints can be overwhelming at times. And we truly understand that. Therefore, we have made things easy for you.
Through the NoBrokerHood umbrella dashboard, you can now keep a track and monitor residents and apartment issues such as lift maintenance, electrical works, plumbing, parking issues and so on, more smoothly, ensuring quick response and resolutions. Not just this, you can also use the Auto-assignment feature to distribute different errands to task-specific technicians or facility managers.
NoBrokerHood has always believed in having an Interactive Complaint Management software, where residents can make a suggestion, report an issue and get a quick fix. This complaint management feature works on Automated Updates, which ensure residents receive activity updates in real-time, keeping them in the loop about the progress of their complaint.
Committee members, however, can use the reporting feature to track the performance of their staff individually. In cases of unresolved complaints, the Automatic Escalation Policies feature guarantees that those tickets are escalated for quicker resolutions. This, we believe, not only increases customer satisfaction but also their trust in the management committee.
With NoBrokerHood’s Help Desk feature, residents and committee members can now raise, report and solve apartment society issues from the comfort of their home.