NoBrokerHood prioritises your peace of mind and safety, as you co-exist next to other social beings within a community. Especially, if you’re a part of a gated community, access cutting-edge, in-house security and community management tools engineered to perfection!
With the sole aim of ensuring high-level security and granting a sense of relief to the community members, NoBrokerHood extends foolproof technology, a platform that integrates top-notch security features with precise community management efforts. This, thus, allows a seamless residing and management experience.
From visitor and staff management systems to digitised communications, NoBrokerHood has introduced several features that stand as epitomes of invention. Read this blog to discover the various NoBrokerHood features extended to the very building blocks of a community, the people and the management.
Table of Content
Features of NoBrokerHood
The key features of NoBrokerHood can be classified under several different categories, each catering to residents, security, staff and finally, the management. Refer to the tables below to get familiarised with NoBrokerHood features, under each section.
Data Storage & Privacy: Secure, encrypted, and resident-first
The features involving data storage facilities and privacy of residents include:
| Features | Description |
| Safe Data Storage | Data is securely housed within a Virtual Private Cloud (VPC) on Amazon Web Services (AWS). |
| Privacy-Focused Gate Access | Personal data of residents and guests remains inaccessible to security personnel on their devices. |
| Residents’ Data Privacy | OTP authentication is mandatory for dashboard access or downloads; resident data is secured via masking controls. |
| Legal | All employees are bound by a company-wide NDA that strictly prohibits data sharing and ensures confidentiality. The company operates under a clear and comprehensive privacy policy publicly available on its official website. |
| Certifications Awarded | – ISO 27001 Certification |
| – GDPR | |
| – PCI DSS | |
| – Personal Data Protection Bill 2019 | |
| – Certified by WSQ | |
| Right to Be Informed | Residents are promptly notified of any updates to policies or contracts, ensuring transparency in data handling practices. |
| Right of Access | Residents have the right to access their personal data. Authorized Points of Contact (POCs) can manage or delete data upon request, subject to applicable policies. |
| Right to Erasure | Residents can request the deletion of their personal data. In alignment with the retention policy, all data is permanently erased within 30 days following contract termination. |
| Right to Restrict Processing | Residents can limit the processing of their personal data. Such data is not shared with third parties or used for unrelated activities without explicit consent. |
| Right to Data Portability | Residents can request the transfer of their personal data to another service provider in a structured, commonly used, and machine-readable format. |
| Right to Object | Residents can object to the processing of their personal data for specific purposes and have the right to lodge complaints if they believe their data rights are being violated. |
| Additional Safeguards | – Privacy logs are made available on the user level. |
| – GDPR is extended to service providers and guests. | |
| – NDA is available for all sites. |
Advanced Interfaces: Designed for ease, built for better living
| Features | Description |
| Guard App | The GuardHood App equips on-duty security personnel with tools for efficient and enhanced gate management. |
| Resident App | With features like entry tracking for house help and visitors, and community engagement tools, the NoBrokerHood App simplifies day-to-day home management for residents. |
| Admin App (with admin features; essentially a resident app) | The Admin App is for elected community admins responsible for approving residents, sending notices, managing tickets, facilitating communication, and more. |
| MC/FM Dashboard Access | Community admins use the dashboard to manage society structure, residents, complaints, service provider access, and accounting. |
Services & Trainings: Shaping Skills, Shaping Futures
| Features | Description |
| Comprehensive Training for Guards & MC Members | Security guards and MC members receive thorough training on the app and dashboard. Refresher sessions are provided anytime, as often as needed, to ensure complete understanding. |
| On-site Support, Training, and Services | On-ground support, training, and service are provided to ensure seamless operations and effective understanding for all. |
| Customer Support Available Via Calls, Emails, and Messages | Lifetime customer support is available via calls, emails, and messages. Quick support is also accessible through the GuardHood App and MC Dashboard. |
Gate & Security: Your safety, our priority
| Features | Description |
|---|---|
| Guard Devices | The smartphone is locked at the root level with the NoBrokerHood guard app loaded. |
| Temperature Check and Mask Information at the Gate | Guards monitor visitors’ temperatures at entry and exit, with the data accessible to the concerned residents via the app. |
| Multiple Language Options for Security Guard | There are 8 different language settings available to promote easier communication and clear understanding on the guards’ end. |
| Entry of Vendors | Track the entry and exit of water tankers, diesel, and garbage trucks with complete entry, exit, and detail logs. |
| Guard Patrolling | Society Admins set up patrolling routes as per their security needs. Guards follow the route, mark attendance, and report incidents with proof. Auto-notifications alert if rounds are missed, while patrol schedule alerts keep them on track. |
| Usage of Walkie-talkie | Enhances guard-to-guard communication for effective response. |
| Entry of Guests | For spot entry at the gate, a notification or IVR call is triggered to the concerned apartment member, where their approval is promptly requested. |
| Entry of Invited Guests | One may invite guests/groups using a phonebook. An SMS will be sent to the visitor. Additionally, an “invitation card” will be shared via WhatsApp. |
| Daily Staff Entry | Access is granted through unique passcodes with alerts sent to the concerned flat members. Biometric and face recognition on the guard app help prevent proxy entries by domestic staff. |
| Gate Pass for Daily Help | Residents can track daily help attendance with entry and exit timestamps, review punctuality and reliability, and use audio-enabled gate passes for easy access. |
| Daily Help – Biometric Attendance | Biometric and face scanner check-ins provide a seamless and secure entry experience for society staff and vendors. |
| Daily Help – Payment Tracking | Easily track advances and pay daily help via UPI or cash—quick, hassle-free, and as per your convenience. |
| Frequent Visitors | Frequent visitors follow the same secure entry process as all others, ensuring consistent and high-level security. |
| Recurring Invite for Frequent Visitors | Provides long-term entry for frequent visitors using the same secure protocol, maintaining uniformity and safety. |
| Automated Authentication (App) | App notifications enable quick approval or denial of visitor entries, allowing guards to process and move to the next visitor efficiently. |
| Automated Authentication via IVR | Notifications are followed by offline IVR calls to ensure a quicker resident response. Once approved or rejected, guards take the necessary action and proceed to the next entry. |
| Voice Command Entry | Guards can input visitor names using voice commands for faster processing. |
| Parallel Processing on Guard Device | While awaiting prior approvals, guards can continue logging new entries. |
| e-Intercom | IVR calls can be routed to both the primary and secondary phone numbers linked to a specific apartment. |
| Pre-Approval Options | Residents can pre-approve guests, deliveries, cabs, and even children’s exits for smoother entry flow. |
| Resident Passcode | All registered residents and their family members added to the society dashboard have the passcode available on the NoBrokerHood App for gate verification. |
| Multi-Flat Management | Residents can manage multiple properties across India through the NoBrokerHood App. |
| Child Safety Alert | A dedicated Child Safety Alert system helps monitor and control when children leave the premises. |
| Panic and Emergency Button (SOS) | Residents can configure family and friends to be alerted in case of an incident and raise instant alarms via shortcut icons. Guards receive immediate notification through the GuardHood App. – Upon raising an SOS, notifications will be sent to three groups: – Guards via the GuardHood App alarm – MC members through the Emergency Response Team (ERT) – Family members, who will receive up to three alert calls each |
| Notice Board | An in-app notice can be sent or forwarded to all residents, selected towers, or selected flats. |
| Local Services | Residents can search for and add verified daily help to their apartment, temporary or permanent, after evaluating ratings and reviews. |
| Emergency Contacts | Residents can add 3 emergency contacts in the app, who will be alerted along with the guard during emergencies. |
| Multi-Tier Check-in Process | Visitor check-in is initiated at the main gate, with real-time alerts sent to tower-level guards for seamless verification at the tower. |
| Visitor Overstay Alert | Overstay Alert ensures timely exits for delivery staff and cabs. MCs can set time limits, and guards are notified if the stay exceeds the set duration, independent of flat count. |
| Resident-to-Resident Calling | In-app calling allows residents to easily contact their neighbours, security, and the society committee. |
| Guard Leaderboard | Society guards can earn reward points by completing essential tasks like gate entries and sending approval requests. This incentivized system encourages consistent performance and recognizes top performers. |
| Leave at the Gate | Residents can delegate parcel collection to a security guard by verifying with a photo, which generates a collection OTP. |
| Offline Mode in Guard App | Entries made offline in the Guard app are securely recorded and updated when connectivity is restored. |
Streamlined Vehicle Management for Your Society
| Features | Description |
| Vehicles | Visitor entry/exit is streamlined by confirming the last four digits of their vehicle’s number. |
| Ability to Contact Vehicle Owner | The vehicle owner can be contacted when needed (e.g., if the vehicle is parked in the wrong parking slot). |
| Residents Parking | Allocation of an approved number of parking slots to each flat/villa is allowed. |
| Visitor Parking | Societies can set visitor vehicle limits; slot availability updates dynamically with each entry or exit. |
| Resident Vehicle Updates | Residents can update vehicles via the NoBrokerHood app. |
| Boom Barrier Integrations & Vehicle Restriction | The system integrates with multiple gate providers for seamless vehicle movement and restricts access if suspicious activity is detected, helping prevent theft. |
NoBrokerHood’s Admin Dashboard — Control, Clarity, and Convenience in One
| Features | Description |
| Manage Society | Manage flats, towers, gates, and parking for residents and visitors with ease. |
| Manage Residents | Resident management includes services for owners, tenants, and their families. Data is maintained by type—owners (residing, vacant, or rented flats) and tenants (with/without family). |
| Manage Service Providers | Efficient tracking and management of daily help, with registration including name, contact (OTP verified), ID proof, and a unique 6-digit passcode for secure background checks. |
| Society Staff Attendance Management | Availability of detailed reports with flexibility to define multiple configurable shifts for different categories of staff. |
| Reports | Access to logs such as Visitor, Vehicle Movement, Gate Pass, Empty Flat Visits, and Investigation records is available for viewing and downloading. |
| Admin APP | Admins can approve resident registrations directly through the app. Enhanced controls and reporting tools are already being rolled out in phases for improved management and oversight. |
| Emails | A seamless connection with residents via email is established. |
| Push Notifications | Instantly notify residents via push notifications on the NoBrokerHood app. |
| Masked Resident Directory | Guards can make in-app calls to certain residents without having access to their personal numbers, simply via the guard app. |
| Tenant Management | Admins can manage tenant documents and rental tenures via the app, with downloadable reports available. Rental agreements can be securely stored on the dashboard, and auto-alerts are triggered before expiry. |
| Move-in/Move-out | Admins can handle tenant documents and rental periods through the app, store rental agreements securely on the dashboard, and receive automatic expiry alerts. |
| Access Management | Admins can freely customise and control the number of modules to be accessed by certain stakeholders within the committee. |
Complaint Management System for Quick Resolution
| Features | Description |
| Helpdesk Management | Residents can file complaints by selecting specific categories and sub-categories, providing issue details, and attaching photos as evidence. |
| Complaint Tracking | Residents can track the status of their complaints at every stage—In Progress, On Hold, Resolved, or Reopened—with real-time updates. |
| Defaulter Status | Management can track residents who have pending dues and block them from raising service requests. |
| Department Control – Auto-assign feature | Admins can categorize and set an assignment rule that auto-assigns service requests to the respective departments, such as electrical or plumbing. |
| Category | Admin can create helpdesk categories and sub-categories. Reports of service requests against each category can be downloaded. |
| Complaint Staff Roster | Admins can configure staff working hours and holidays, and assign them to specific categories or sub-categories. |
| Manual Assignment | Auto-assignment of work to staff members based on workload and availability. Work gets re-assigned if a staff member is on leave. |
| Auto Escalation | 1+4 levels of escalation can be configured, starting from Helpdesk User to Admin, based on complaint category and timespan. |
| Resolution | Both Residents and Helpdesk Users/Managers can mark a ticket as resolved for faster turnaround. |
| Reopening | Residents can reopen a ticket if the issue persists or they are dissatisfied with the resolution. |
| Ticket Closure Time Report | Resolution time varies by category, tower, and other factors. Reports help identify areas for improvement. |
| Category-wise Report | Track and analyze service request performance by category like electrical, plumbing, etc., with resolution times. |
| Tower-wise Report | Manage tower staff SLAs and performance to improve escalation processes and timelines. |
| Ratings & Comments | Residents can rate and review the services and service providers after resolution. |
| Escalation Matrix | Customizable multi-level escalation matrix with up to 10 levels mapped to designated email IDs. |
Smarter Maintenance System
| Features | Description |
|---|---|
| Member Management | RWA members can be added or removed as they move in or out. Only listed members get access to crucial society info. |
| Prepaid Meters | Residents can recharge or check balances via the NoBrokerHood Mobile app. |
| General & Member Ledger | Distinguishes ledgers by bill type and supports detailed reports like Balance Sheet, Income/Expense, and Trial Balance. |
| Staff Management | Add/remove staff, assign departments such as landscaping, plumbing, electrical, reflecting service provider status. |
| Vendor Master | Manage vendor details including department, bank info, and contacts, with no pre-loaded vendor list. |
| Expense Booking | Periodic expense booking with GST, TDS options, admin approval, and downloadable paid/unpaid vendor reports. |
| Purchase Requisition | Request purchase scope to initiate the purchasing process. |
| Approval Hierarchy | Enable multi-level approvals for Purchase Requests and Orders, with department-wise controls. |
| Purchase Order | Release and send Purchase Orders with vendor details and approvals directly to vendors. |
| Vendor Reporting | Generate reports with vendor service categories, and create/edit/remove vendors anytime. |
| Non-member Management | List non-members like shops, teachers, track income generated from these sources. |
| Non-member Dues | Track dues and receipts of non-members; send reminders for unpaid dues or misconduct. |
| Asset Master | Create, edit, or delete assets; manage asset lists with detailed descriptions and locations. |
| Asset Categorisation | Organize assets into categories, assign service staff and providers for easier management. |
| AMC Reminder | Set periodic reminders for asset maintenance, storing provider and manufacturer details. |
| Asset Reports | Track assets with reports covering description, location, model, year, quantity, price, and more. |
| Inventory Master | Create and manage inventories with location, stock quantity, pricing, and usage tracking. |
| Stock Updating and Usage Tracking | Monitor stock availability, usage, and replenish based on minimum levels. |
| Inventory Reports | Generate inventory reports at society and tower levels for all or specific items. |
Seamless Billing and Accounting Solutions
| Features | Description |
|---|---|
| Multiple Charge-types | Calculate charges based on floor area or preset rates using 350+ formulas. |
| Automated Accounting System | Customizable accounting system with multiple invoice templates available. |
| Interest/ Penalties | Set penalties per bylaws. Real-Time Penalty (RTP) reflects instantly in resident view. |
| Offline Intimation | Receive confirmation for offline payments via app, SMS, or email. |
| Group Invoicing | Issue invoices with multiple line items and varied GST rates. |
| Targeted Invoicing | Create invoices based on custom filters. |
| Automatic Scheduled Invoicing | Auto-generate invoices on scheduled dates. |
| Auto Charge Calculation | Calculate charges based on BHK, flat type, sq. ft, resident type, and usage. |
| Customised Invoice Format | Include society logo, headers, footers, formula breakdowns, and comments. |
| Custom Invoicing Sequence | Create invoice number sequences or prefixes as per preference. |
| E-Invoicing | Enable QR-based payments for B2C invoices (for turnover > ₹50L). Receipts auto-generate post payment. |
| Credit Note | Issue and auto-record credit notes for any billing head. |
| Bank-Account Options | Assign different bank accounts to specific billing heads. |
| Bulk Upload | Upload invoices or receipts in bulk with full details. |
| Complete GST Control | Toggle GST on/off per item to comply with rules. |
| Item-wise Credit and GST | Apply credits or discounts by item, based on resident or area type. |
| Advance Account | Maintain advance balances for maintenance or utilities. Auto-adjust in future invoices. |
| Settlement from Advance | Invoices auto-settle from existing advance balances. |
| Arrears | Include arrears in invoices either as consolidated or split by charge heads. |
| Multiple App Payment Options | Pay via UPI, cards, net banking, or wallets—integrated with major gateways. |
| Least Transaction Charges | Enjoy low transaction fees across all payment modes. |
| App Dues Statement | View dues and transaction history in the app. |
| Resident Account Statement | View and pay invoices, overdues, and deposits directly from the app. |
| Offline Payment Intimation | Inform society office of NEFT, cash, or cheque payments and get them verified. |
| Auto Dues Receipts | Receipts sent automatically via SMS/email after payment. |
| Partial Payment Options | Allows part-payments with admin-configurable settings. |
Hassle-Free Payment Procedures for Societies
| Features | Description |
|---|---|
| Payment Modes Available | One can pay via UPI, credit card, net banking, debit card, RuPay, and other convenient modes. |
| App Payment | Payments are supported through the app. |
| Auto Bank Reconciliation | Custom fields in bank statements are unlocked for easy reconciliation. |
| Financial Operations Team | A dedicated financial operations team monitors failures, disputes, and provides prompt assistance. |
| Different Types of Payments | Various payment types are supported, including maintenance, funds, security deposits, salaries, and more. |
| Settlement in a Relatively Short Period of Time | Expect quick and efficient settlement of society accounts within a short time frame. |
Communication Features That Keep Everyone in the Loop
| Features | Description |
|---|---|
| Creation of Groups | Create custom groups in the app to organize functions, talent shows, and more. |
| Communication through Email and SMS | You can send emails or SMS to one or more selected groups. |
| Set Up Opinion Polls | You can create opinion polls to intrigue the interest of society residents. |
| Conduct Meeting | Feel free to hold meetings and record minutes of meetings as and when required. |
| Present Personal Documents | Make certain documents available to view for certain flats or admins. |
| Society Documents | You can store or retrieve all the society documents at one location. |
| Recurring / Non-recurring Tasks | You can create, assign, or intimate recurring/non-recurring tasks to staff members of your choice. |
| Present Management Documents | You can save documents and make them available to RWA members. |
| Store Flat-wise or Society-wise Documents | You can store documents that are specific to a flat or relevant to the whole society. |
| Conduct Surveys | You can plan to conduct surveys among residents and capture their overall response to a certain subject. |
| Conduct an Election Poll | There is a dedicated feature that allows you to conduct elections digitally among the residents or customised groups. |
Experience Ease with the Amenities Management System
| Features | Description |
|---|---|
| Free as Well as Paid Amenity Management | As admin, you can add both free as well as paid amenities to the resident app. Classes can be scheduled as well. |
| Capacity Control | The admin can set capacity limits for each amenity. Residents can specify inventory items (like tables, chairs), which are treated as variable quantities and automatically calculated into the invoice. |
| Group-wise Usage Limit | Grouping of amenities can be prompted to set the usage limit. |
| Customisable Start Time | Admin can set a specific starting time for any amenity. |
| Addition of a Slot | You can add infinite slots in featuring a myriad of combinations and pricing. |
| Period of Cool Down | Admin can set aside a cool-down time to control the overutilization of certain amenities. |
| Manage Companions | Admin can manage the additional number of guests who may want to use the amenities. |
| Setting of Terms and Conditions | You can add terms and conditions at your discretion, as the admin. |
| Block booking capability if Necessary | There are weekly, monthly, quarterly, half-yearly, as well as yearly booking options available. |
| Differential Pricing | Admin can set different prices for separate slots. |
| Integrated Check-in/Check-out Feature | Explore integrated check-in and check-out features with the clubhouse guard device. |
| Extending Invites | There’s an option available to invite other residents and co-players via offering them ‘invites’. |
| Configure Closure for Enhanced Maintenance | You can block the acceptance of bookings if the facility is under maintenance as per schedule. |
| Approval Process | Now avail a swift approval process for the free amenities. |
Insights into integrations and partnerships
| Features | Description |
|---|---|
| Boom Barrier Integrations | Compatible with multiple boom barrier systems, enhanced by RFID and FASTag support, enabling fast, secure, and contactless vehicle access. |
| Availability of Prepaid Meters | NoBrokerHood is integrated with multiple prepaid meter vendors from across the country. Such integrations, for example, include Secure, Radius, El-Measure, WaterOn, WeGot, etc. |
| Tally | Accounts compatible with Tally are required to proceed further with financial analysis. |
| Availability of Cab Services | NoBrokerHood partners with cab providers for reliable transport, be it to the airport or simply rentals within one’s city. |
| Availability of Home Services | Get one-click access to several home services from top partners based in your city. Now, opt for deep cleaning, reliable appliance repairing, dry cleaning, and more. |
| Resident Marketplace | Now, you can buy or sell products and services with your neighbours/other NoBrokerHood users within your city. |
| Self Check-In For Delivery & Guests | Delivery persons and guests with the correct passcode can get themselves checked in. |
| Approvals via Smart Watch | You can now approve entry requests via your smartphone. |
| Forum Moderation | Help yourself to the availability of forum moderation tools. |
| Helpdesk Ticket Migration | Have automated requests for tracking/logging customer help generated when required. |
| Builder Login Capability | Be safe from potential threats and access a variety of secure options. |
Admin Types and Key Responsibilities
| Role / Item | Description |
|---|---|
| Accounts Auditor | They are responsible for financial management. |
| Accounts Executive | They look into financial management. |
| Facility and Society Manager | Responsible for Help Desk Management, Flats/Resident Management, Society Management, Visitor Management. |
| Security Supervisor | Viewing-only access for: Vendor Management, Society Management, Amenities Management, Desk Management, Flats and Resident Management, Visitor Management. |
| Helpdesk Manager | Responsible for Society Management, Desk Management, and Amenities Management. |
| Accounts Manager | Access to Dashboard tabs: Purchase Request & Orders, PPM & Asset Management, Society Management, Reports, Flats & Resident Management, Visitor & Desk Management, Parking, Vendor & Amenities Management, Financial Management. |
| Admin | Full access to all dashboard tabs and settings. |
| Billing Manager | Handles Purchase Requests and Orders efficiently. |
| CRM Manager | Monitors tab access for streamlined operations. |
| Marketing Manager | Ensures secure and efficient access to marketing tabs. |
| Access Control Devices | Entry via Bluetooth App, Access Card, PIN, Biometric, and Face Recognition. |
| IoT Devices & Sensors | Includes AQI monitors, water level sensors, electric fencing, sound sensors, smart pool monitors, and AI-based speed cameras. |
ERP & Billing Features
| Feature | Description |
|---|---|
| Line-item Billing | Enables detailed billing with configurable line items. Supports features like penalty calculator, quick links, and single payment across multiple bills. |
| Society Migration Support | Seamless onboarding of societies from competitor platforms with complete data migration support. |
| Auto Bill Scheduler | Automates bill generation based on a pre-set billing calendar, reducing manual work and ensuring timely invoicing. |
| ERP Dashboards | Offers a quick, real-time summary view of key financial data for better decision-making and transparency. |
