{"id":163328,"date":"2020-07-10T10:59:07","date_gmt":"2020-07-10T10:59:07","guid":{"rendered":"https:\/\/www.nobrokerhood.com\/blog\/?p=163328"},"modified":"2025-06-05T14:54:15","modified_gmt":"2025-06-05T09:24:15","slug":"society-complaints-piling-up-nobrokerhoods-help-desk-is-here-to-solve-it-all","status":"publish","type":"post","link":"https:\/\/www.nobrokerhood.com\/blog\/society-complaints-piling-up-nobrokerhoods-help-desk-is-here-to-solve-it-all\/","title":{"rendered":"Society complaints piling up? NoBrokerHood\u2019s \u2018Complaint Management\u2019 is here to solve it all"},"content":{"rendered":"


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\nSociety Login<\/p>\n


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Society complaints piling up? NoBrokerHood\u2019s \u2018Help Desk\u2019 is here to solve it all<\/h1>\n

\"Complaint<\/p>\n

Is the plumber still ignoring your calls? Are you still taking the staircase because the lift is out-of-service since the past week, or is your annoying neighbour still parking his bike in your spot despite repeated requests? If you stay in a gated community and face or notice any such society issue that needs immediate attention, you are at the right place!<\/p>\n

While residents<\/strong> can take the help of the NoBrokerHood app to register their complaints, raise community and individual issues and get real-time notifications on their phone, for a management\u00a0committee member<\/strong>, supervising resident complaints can be overwhelming at times. And we truly understand that. Therefore, we have made things easy for you.<\/p>\n

Through the NoBrokerHood umbrella dashboard, you can now keep a track and monitor residents and apartment issues such as lift maintenance, electrical works, plumbing, parking issues and so on, more smoothly, ensuring quick response and resolutions. Not just this, you can also use the Auto-assignment<\/b> feature to distribute different errands to task-specific technicians or facility managers.<\/p>\n

NoBrokerHood has always believed in having an\u00a0Interactive Complaint Management\u00a0<\/strong>software, where residents can make a suggestion, report an issue and get a quick fix. This complaint management feature works on\u00a0Automated Updates<\/strong>,\u00a0which ensure residents receive activity updates in real-time, keeping them in the loop about the progress of their complaint.<\/p>\n

Committee members, however, can use the reporting feature to track the performance of their staff individually. In cases of unresolved complaints, the\u00a0Automatic Escalation Policies<\/strong>\u00a0feature guarantees that those tickets are escalated for quicker resolutions. This, we believe, not only increases customer satisfaction but also their trust in the management committee.<\/p>\n

Here\u2019s how it works<\/h2>\n